1irm Terms and Conditions – Complete Platform Usage Guide

1. Definitions and Scope of Application

In this Terms and Conditions document, the word "Platform" refers to the website 1irm accessible at https://1irm.org along with all subdomains, mobile applications, and related services provided by the company. "Player" or "User" refers to any individual who registers, accesses, or uses the services offered by 1irm.

These Terms and Conditions apply to all platform users without exception, including visitors, registered members, active players, and any party interacting with the content or services 1irm. This document should be read together with Privacy Policy and Responsible Gaming Policy us, all of which together constitute the entire agreement between you and 1irm.

The scope of these terms covers all activities on the platform, including account registration, deposits, participation in games, claiming bonuses and promotions, withdrawing winnings, and any communication with the customer support team. 1irm.

2. User Eligibility

Use of the platform 1irm is limited to individuals who meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration and at all times when using the platform.
• Not subject to any legal restrictions that prohibit participation in online entertainment activities in your area of residence.
• Registering using a true, accurate, and complete identity and personal information.
• Has never held an account 1irm that was previously closed due to a prior breach of terms.
• Acting on your own behalf and not as an agent or representative of any third party.

3. Account Registration

Each player is only permitted to have one account only on the platform 1irm. Owning more than one account, whether directly or indirectly, is a violation of these terms and will result in all associated accounts being suspended or closed.

During registration, you are required to provide accurate and complete information including your full name, date of birth, a valid email address, and mobile number. This information will be used for identity verification (KYC) when required, particularly prior to the processing of your first withdrawal.

You are solely responsible for maintaining the confidentiality of your password and account login details. 1irm recommends using a strong and unique password and not sharing your account details with anyone. If you suspect unauthorized access to your account, please contact our support team immediately.

The KYC process requires you to submit valid identity verification documents such as your MyKad, passport, or other official documents accepted by 1irm. This process is to ensure the security of your account and to meet applicable compliance requirements.

4. Deposits and Payments

Platform 1irm supports a variety of secure and convenient deposit methods for Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and other digital payment methods displayed on the Deposit us.

All deposits must be made using a payment method registered in your own name. 1irm does not accept payments from third-party accounts. Any deposit received from an unverifiable source will be returned and the associated account may be investigated.

1irm does not impose any additional charges on deposits. However, your payment service provider may apply their own charges, which are beyond our control. Please check with your provider before making a transaction.

5. Fund Withdrawals

Players may request a withdrawal of funds at any time, subject to the following conditions being fully met. Withdrawal requests that satisfy all requirements will be processed within the stipulated timeframe.

• Identity verification (KYC) has been completed and approved by the team. 1irm.
• The wagering requirements for any active bonus have been fully met.
• The chosen withdrawal method must match the original deposit method for the equivalent amount.
• Registered withdrawal account must be under the same name as the account 1irm.
• There are no ongoing fraud investigations or suspicious activity inquiries on the account in question.

6. Bonuses and Promotions

Platform 1irm offers a range of bonuses and promotions designed to enhance your gaming experience. All bonuses are subject to specific wagering requirements, which will be clearly stated at the time the offer is made.

General terms applicable to all bonuses 1irm are as follows:

• Each bonus may only be claimed once per player, per household, per IP address, and per device, unless otherwise stated.
• The welcome bonus cannot be combined with other promotions unless explicitly stated.
• Wagering requirements (rollover) must be fulfilled within the stated timeframe, typically between 7 and 30 days depending on the bonus type.
• Certain games may contribute at different rates toward wagering requirement fulfillment; please refer to the specific terms of each promotion.
• Any winnings obtained from bonuses acquired through fraudulent means will be voided in full.
• 1irm reserves the right to modify, suspend, or terminate any promotion without prior notice.

7. Game Rules

All games available on the platform 1irm — including slots, bingo, table games, and live dealer games — are operated using a Random Number Generator (RNG) that has been certified by an independent auditing body. This ensures that every game outcome is fully random and fair for all players.

Players are responsible for understanding the rules of each game before playing. 1irm is not responsible for any losses arising from a player's failure to understand how a game works. Complete information on the rules of each game is available in the respective game help section.

Any technical disruption during a game session caused by an issue on the part of 1irm will be resolved fairly based on server records. The outcome recorded by the server 1irm is final in any game-related dispute.

8. Restrictions and Prohibitions

The following activities are strictly prohibited on the platform 1irm and may result in immediate action including account closure and forfeiture of funds:

• Use of automation software, bots, or any third-party programs to automate gameplay or transactions.
• Collusion between players to gain an unfair advantage in games.
• Exploiting bugs, system vulnerabilities, or inconsistencies in game software.
• Any form of money laundering through deposit and withdrawal activities on the platform.
• Creating multiple accounts to claim bonus benefits more than once.
• Granting account access to third parties or buying, selling, or transferring an account to another person.
• Using a VPN or other methods to conceal your real location in order to bypass applicable geo-restrictions.

9. Account Closure

Players may request voluntary account closure at any time by contacting the support team. 1irm. Before the closure is processed, all active wagering requirements will be voided and any eligible fund balance will be returned to the player via their registered payment method.

1irm also reserves the right to close or suspend accounts without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Evidence or indication of fraud, money laundering, or other illegal activities.
• Failure to submit the requested identity verification documents within the stipulated timeframe.
• Account inactive for more than 12 consecutive months with no transactions.

10. Limitation of Liability

Platform 1irm provided "as is" without any implied warranties as to its fitness for a particular purpose. 1irm will not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use this platform.

Maximum liability 1irm to any player under any circumstances shall not exceed the total net deposits made by that player in the 30 days preceding the relevant claim.

1irm is not responsible for any technical failures beyond our control, including internet disruptions, user device failures, or third-party service provider outages.

11. Amendments to Terms and Conditions

1irm reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of significant changes will be provided via an on-platform notice or email to the registered address.

Continued use of the platform 1irm after updated terms take effect will be considered full acceptance of the amended terms. It is your responsibility to review this page periodically to ensure you remain compliant with the latest terms.

12. Governing Law

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of the platform 1irm shall first be resolved through mutual negotiation between both parties within 30 days from the date the dispute arises.

If a resolution cannot be reached through negotiation, both parties agree to resolve the dispute through binding arbitration. The arbitration decision is final and binding on both parties with no right of appeal.

Any questions, complaints, or inquiries regarding these Terms and Conditions may be submitted to the support team 1irm via live chat available 24 hours a day, 7 days a week on our platform.